PURCHASE CONDITIONS

When ordering, a purchase agreement is reached when Prydligt.se have confirmed the order by e-mail confirmation. Order confirmation is automatically generated by Prydligt.se's database without manual review. If you have not received an order confirmation within 24 hours, please contact us. In order to shop from Prydligt.com, you must be 18 or have the consent of a parent or guardian. By placing an order, you confirm your purchase and agree to our terms of purchase. We reserve the right to cancel orders from individuals who have provided incorrect personal information and/or have been blacklisted. Fact and price information is provided with reservation for typographical errors, vendor price increases & stockholding, incorrectly specified technical specifications, and being out of stock. All prices include VAT (sales tax). In case of errors in stated price, delivery times etc, we reserve the right to correct this in retrospect. 

1. Prices and payment

Prices include VAT (sales tax) at 25%. Your shopping basket will show the total price for goods, including VAT. Payment is made through PayPal. The terms apply as soon as the transaction has been registered.

2. Cancellation right

Under the Distribution and Home Sales Act, customers have the right to cancel their purchases within 14 days of receipt of the goods without any special reason. This provided that the product and the product packaging are in substantially unchanged condition, i.e. unused and not destroyed or damaged and in such a condition that it is possible to sell to a new customer without a deduction. You may not use the product but may of course, carefully examine it. Watches may not be worn and any protective plastic may not be removed. Prydligt.se abides by the Distance and Home Sales Act. The right to cancel and the 14 day cancellation period do not apply to companies. Returns which do not fulfil these criteria will be returned to the customer and the return costs, as well as a handling fee, will be applied.

Headphones & hygiene exception
For health and hygiene reasons, the right of withdrawal and open purchase only applies to sealed headphones where the packaging is unopened. Once the seal is broken, the right of withdrawal ceases for products that cannot be returned for hygiene reasons (e.g. in-ear headphones). The right to make claims (3 years) is not affected by this condition.

 

3. Delivery time

Normal delivery time on goods in stock is 2-4 working days. Exceptions can occur in periods of high order intake, when delivery times may stretch to 7 working days. Orderable items are sent as soon as they become available in the warehouse, and in some cases may be sent separately. No shipping costs will be applied for part-deliveries which occur on our initiative.

4. Deliveries

All deliveries are sent through the post. Unsold deliveries are currently charged at 30 GBP.

5. Shipping alternatives

All orders are sent by Parcel Force. The order can be picked up at your nearest post office. If the shipment is small and light it may in some cases be delivered directly through your letterbox.

6. Shipping costs

When you shop at Prydligt.com, you always get free shipping above 70 GBP.

7. Delivery delays

If a delivery delay occurs and we are responsible for the delay, we will notify you by e-mail. You always have the right to cancel the purchase for reason of delivery delays. We make every effort to fulfil your order. There may be occasions when it is impossible to complete the order, for example, when a supplier cannot fulfil their commitment to us. We reserve the right to waive all reimbursement to customers regarding delivery delays.

8. Transport risks

If a shipment is damaged in transit, the courier should be notified and the reimbursement will then come either from them or from us. If a shipment is lost in transit, the courier should be notified and the reimbursement will then come either from them or from us.

9. Returns/Exchanges/Complaints

Before you can return an item you need to contact us. We will then give you instructions on how to return an item. Before returning a defective or wrong item, you must contact us. Sometimes the error can be resolved without the need for the item to be returned to us. When returning, the product must be packaged in such a way that the product or its packaging cannot be damaged. You can find more information about returns, exchanges and complaints here.

10. Repayment obligations

Refunds are made to the card/account you paid with. If you have paid using some other method a refund will be made primarily to your bank account and will usually take place within 10 business days or no later than 30 days from the date we received the return.

11. Warranty

Prydligt.com sells all products with a 1-year warranty for manufacturing faults, according to consumer protection law. The warranty does not apply to consumables. As a customer, you have the right to complain within 3 years. Your proof of warranty is your order confirmation that you receive by email.

12. Promotions

In some cases, promotional products may be labelled with max one (1) per customer. If this is not respected, we reserve the right to ship only one product and not refund any amount less than 1 GBP.

13. Secrecy and security of personal information

All pages where you provide personal information when purchasing are secure pages (encrypted transfer). When you place your order with us, you provide your personal details, such as name, address and telephone number (as well as personal identification number if you have chosen to pay by invoice). In connection with your registration and order, you agree that we store and use your information in our business to fulfil our commitments to you. You also agree that we use this information to send you relevant offers and information via e-mail and SMS. We also document communications we have with you via email, in order to provide the service you expect from us. Prydligt.se will not give out your personal details to any third parties. According to the Personal Data Act you are entitled to review the information we have registered about you. If it is incorrect, incomplete or irrelevant, you may request that the information be corrected or removed.

14. Disputes and Force Majeure

In cases of dispute, our policy is to comply with the recommendations of the Swedish Complaints Board. In the event of war, natural disaster, labour market disputes, government decisions, missing deliveries from subcontractors, or similar events beyond our control, which could not reasonably have been foreseen and which have affected your agreement with Prydligt.se, and which mean that Prydligt.se cannot keep to the terms of the agreement, the above shall constitute a reason for Prydligt.se being exempt from fulfilling its obligations under the said agreement. See also the Distance and Home Sales Act & E-Commerce.

15. Cookies

Cookies are information sent from different sites and stored on your hard drive. These are used for the sites to recognize users when they return to the site. We use cookies to analyse our traffic and distinguish patterns in how the service is used. These analyses form the basis for the development of the content and design of our service. Prydligt.se neither sells nor exchanges personal information about its users unless we have your explicit consent to do so. We simply use the information we collect to improve the service for our users. By using our website, you agree that we store information about you as a user.